During the first day of El Buen Fin, the Federal Consumer Protection Agency (Profeco) handled 44 complaints from consumers, with Mexico City being the entity with the highest number of complaints. The advantage of this process is that everything can be done online through Concilianet Profeco.
To file a complaint, it is necessary to register on the official Concilianet Profeco page, provide personal information, and describe the reason for the claim. Subsequently, digitalized documents supporting the consumer relationship must be attached. Within 5 business days, an email from Profeco with more information will be received.
In case of presenting in person, one can go to one of the 38 Consumer Defense Offices (ODECO) distributed throughout the country, providing documents such as official identification, all documentation related to the complaint, and the name of the provider.
During the first day of El Buen Fin, Profeco received 44 complaints, mainly in Mexico City, where an amount was successfully recovered for consumers. Out of the total complaints, 34 were resolved through conciliation, 8 are in process, one was not resolved, and one was directed to another authority.
Among the main providers mentioned in the complaints are Walmart, Soriana, Liverpool, Bodega Aurrera, and Coppel. The most frequent reasons for complaints were non-compliance with offers, non-compliance with promotions, cancellation of purchases, disrespect for the advertised price, and lack of information about the product.
In total, 2,046 consultations were provided, guiding people about their rights as consumers and the procedures that can be carried out at Profeco. Profeco recommends verifying the updated location of the offices and staying alert for future communications regarding the complaints submitted during El Buen Fin.
