The Lost and Found Office of the Collective Transportation System Metro has received 453 items left behind by users during the first quarter of 2026, solidifying its role as a key service for recovering lost belongings within the network. According to the Customer Care Management (GAU), among the most common items are: backpacks, official identifications, personal documents, and mobile phones. Between January and March 2026, at least 25 items have been returned to their owners, who managed to provide clear proof of ownership. Among the recovered items are: wallets, mobile devices, suitcases, and bicycles. 2025 summary: over 2,000 lost items. In 2025, the Lost and Found Office received 2,649 items, including mobile phones, backpacks, suitcases, motorcycle helmets, INE and INAPAM credentials, as well as personal documents. Of that total, only 150 were claimed by their owners. Similarly, 10 items were discarded upon reception as they contained perishable products or were in poor condition. Recycling of unclaimed items. Items that are not claimed within a three-month period are channeled to recycling events like Reciclatrón, organized by the Mexico City Environmental Secretariat. In 2025, more than 200 electronic devices and mobile phones were handed over for proper disposal and destruction. Where is the lost and found office? The Lost and Found Office has been operating since the 1980s and is located at the Candelaria station of the Metro, within the central corridor of Line 4. Its hours of operation are Monday to Friday, from 09:00 to 15:00. How to recover a lost item in the Metro? Users can call the following phone numbers: 55 56 27 46 43, 55 89 26 07 32, 55 89 26 07 27. They can also request information via email: objetos.extraviados@metro.cdmx.gob.mx. To recover an item, it is essential to prove ownership of the same.
