Afore XXI Banorte is intensifying its efforts towards the digitization of its services to facilitate access to procedures at any time and from anywhere, while also seeking to improve the experience of its clients. This was highlighted by David Razú Aznar, General Director of the institution.
During the year 2024, in addition to its digital services, Afore XXI Banorte attended to more than 1 million 55 thousand clients in person through 74 offices distributed throughout the national territory, highlighting the offices in Monterrey, Guadalajara, Puebla, as well as in Insurgentes and Azcapotzalco in Mexico City, which together served more than 280 thousand clients.
In Razú Aznar's words, despite the growing digitization, the improvement of quality and in-person attention at the offices remains a priority. The aim is to optimize waiting times and provide personalized advice so that each client can resolve their procedures according to their needs.
The most demanded procedures during the past year were balance inquiries and account statements, with 275,383 requests; the generation of identification files, with 150,795 procedures, and total IMSS withdrawals, which totaled 109,514 requests.
The increase in service capacity is one of the results of the measures implemented by XXI Banorte to position itself as a reference in the sector, guaranteeing a service of excellence that allows each person to build a solid financial future and access a dignified pension.
The Afore reaffirms its commitment to the digitization of its services, offering clients greater comfort, security, and efficiency to carry out procedures related to their Individual Account remotely. Through a robust technological offering, the Administrator has increased the number of digital procedures carried out annually by 52%, thanks to the implementation of strategies aimed at reducing face-to-face procedures and promoting multichannel service.
During 2024, XXI Banorte processed more than 1.5 million procedures through its digital channels, representing 70% of the total operations carried out by the Administrator, reaffirming its commitment to financial inclusion and the continuous improvement of its services.
