Distrust in the banking system in Mexico has reached a critical point. Eight out of ten digital conversations about the financial system are negative and reflect a direct rejection of it. It is believed that relying on the digital banking system gives financial institutions and the government greater control over citizens' money. Cybernauts believe that bank digitalization allows for total monitoring of personal finances. Banks are seen as intermediaries that facilitate the State's access to detailed information about transactions, which reinforces the idea of surveillance and loss of privacy. The perception is clear: people don't see security, they see risk. A study by DINAMIC, a digital anthropology software firm, confirmed the scale of the problem: more than 81% of Mexicans discussing the topic on social networks express distrust of the services offered by banks and financial institutions. It noted that only 1.8% show a positive opinion of the banking sector, while the remaining 16% remain neutral. The banking system is not seen as secure against digital crimes. Digital insecurity and unresolved fraud: 16.10%. "Hacks" is the next most used narrative. In parallel, cash continues to dominate around 70% of transactions, a figure that clashes with an uncomfortable reality: banks have failed to generate trust. For the CEO of DINAMIC, Augusto del Río, the challenge is clear: to change a perception that now sees the banking system more as a control actor than as an economic facilitator. Exposure to fraud and data theft breeds distrust, especially given the ineffective responses from financial institutions. Today, the digital conversation leaves no room: distrust is in command. "The digital conversation reveals deep social tensions about the role of banking in daily life. This shows that the digital conversation is not divided, but is heavily weighted against the reliability of the financial system." An analysis of 12,873 conversations on X, Facebook, TikTok, Instagram, and YouTube, collected between February 19 and March 20, found that 81.5% of them—that is, 10,498—express rejection or distrust of banking," he pointed out. Insecurity and Hacks The research showed that the strongest narratives regarding the reasons for distrust in banking point to surveillance and loss of privacy, as well as digital insecurity from hacks, rejection of eliminating cash, and economic control theories. Exclusion of sectors without technological access and the perception of excessive charges also appear. Today, the public perceives more risk than benefit, and reversing this perception is a challenge for the sector if it wants to reduce the use of cash," del Río stated. Fears and Rejection vs. Banking The research evidenced that the main narratives and fears detected by users were as follows: 1. Fear of surveillance and loss of privacy: 20.45%. The narrative "tracking the money" prevailed in this category. 2. Theories of global control and international agendas: 10.50%. An interesting narrative is that in the conversation, people placed the "Agenda 2030" narrative as part of the conversation, linking banking to global economic control agendas. They believe that financial digitization responds to international interests seeking to centralize control over money and population behavior. 3. Rejection of cash elimination: 12.15%. In this case, the conversation revolved around the "goodbye cash" narrative, which is interpreted as an imposition that limits financial freedom. 4. Exclusion of vulnerable sectors: 8.75%. Seniors, rural populations, and people without technological access are seen as the most affected by this attempt at accelerated banking.
