The Federal Consumer Protection Agency (Profeco) has enabled various tools to help consumers during the Good End. One of them is the possibility to communicate through the Twitter account @AtencionProfeco. Another important tool is the Who is Who in prices, where prices of a wide range of products can be compared, from cameras and cell phones to appliances and televisions. The aim of this initiative is for consumers to make more informed decisions about where to find the best deals and promotions.
According to Profeco, it is important to differentiate between offers and promotions. While an offer implies a direct reduction in the price of a product or service, a promotion is a commercial strategy that may include interest-free months, additional benefits, or gifts. Profeco focuses on providing guidance and personalized advice to consumers, as well as offering a channel to address complaints and reports immediately.
In case any business does not honor the offers during the Good End, complaints can be filed with Profeco through various contact channels. Consumers can call numbers 55 5568 8722 and 800 468 8722, or send an email to the addresses asesoria@profeco.gob.mx, denunciasprofeco@profeco.gob.mx or denunciapublicitaria@profeco.gob.mx.
The Good End, which runs until Monday, November 18, offers discounts and deals on a wide variety of products and services. Although this initiative aims to benefit both businesses and consumers, it's important to keep in mind that some establishments may not honor the advertised promotions and might change prices at the time of charging. In case they find themselves in this situation, consumers can file reports with Profeco, which has announced the presence of attention modules and roving brigades at different points across the country to provide assistance during the Good End.
