The Federal Electricity Commission (CFE) was ordered by the National Institute of Transparency, Access to Information and Personal Data Protection (INAI) to disclose all complaints received regarding power service failures. This includes the reason for the interruption, the time it took to restore the service, the budget used for repairs, and payments to affected consumers.
The CFE stated that the requested information is available in records from the year 2023 until July 2024, broken down by state and municipality. However, they noted that it is not feasible to provide details about the type of customer or the level of consumption. In light of this situation, the information requester filed a complaint with the INAI due to the lack of response from the CFE.
The team of the Commissioner President of the INAI, Adrián Alcalá Méndez, reviewed the case and verified that CFE Distribution had delivered similar information requested on other occasions. On the other hand, CFE Basic Service Supplier did not provide the requested breakdown of information, resulting in a response that did not fulfill the right of access to information.
In the words of Adrián Alcalá Méndez: "Understanding the reasons behind interruptions in an essential service like electricity supply is crucial for society, as it affects homes, businesses, and industries. It is vital to know how long it takes the CFE to resolve these situations and how many public resources have been allocated to repair the damage caused to those affected by power outages."
Unanimously, the INAI Plenary revoked the CFE's response and instructed it to conduct a thorough search in CFE Distribution and in CFE Basic Service Supplier to provide the requester with the required information.
