The company Ingenico has launched the Manage 360 platform with the aim of enhancing its business and market presence, becoming a key player in the ecosystem. Diego, Manager of Ingenico for Mexico and Northern Cone, highlighted the importance of leveraging the company's relationships with acquirers and payment applications at this moment.
One of the main benefits of Manage 360 is the possibility for customers to access more personalized cloud services, such as BNPL deferred payment options, loyalty programs, and other services supervised by the relevant entities. Diego also mentioned the importance of monitoring payment reports to obtain detailed data on transactions, payment methods, and receive personalized alerts.
By using Manage 360, merchants can monitor and manage their devices in real time remotely, reducing costs and allowing them to focus on other key areas of the business. The unified platform for Android devices enhances customer experience, increases productivity, and decreases configuration errors and associated costs.
The implementation of Manage 360 has demonstrated significant savings in field service and onboarding costs for Ingenico’s clients in North America. The remote onboarding of merchants and AI-assisted configuration has led to savings of 30% to 60% annually in these services.
Diego Velasco, Sr. Solution Management at Ingenico, emphasizes that the company's commitment is to drive commerce with technology that enables efficient and secure acceptance, management, and amplification of payments. Manage 360 offers real-time service with high-quality remote technical assistance, ensuring quick and secure support for clients.
In addition to optimizing costs and improving service quality, Manage 360 drives new revenue streams by allowing the service of the entire Ingenico terminal fleet and other brands from a single platform. This boosts business growth and positions them as leaders in the market through better management of payment devices.
In summary, Ingenico seeks to offer merchants the ability to maximize productivity, drive revenue growth, reduce customer loss, and improve service quality through the Manage 360 platform. The company is committed to simplifying the payment ecosystem and providing value-added services to facilitate business growth and generate higher revenues.
