The Federal Consumer Protection Agency (Profeco) prepares to receive complaints and reports from consumers during El Buen Fin, one of the most anticipated shopping seasons of the year, when thousands of people take advantage of offers and discounts at various establishments.
If you encounter incorrect prices, misleading promotions, or products that do not meet the offered standard, you have the option to file a complaint or report with Profeco. After doing so, the institution will take measures to investigate the case, seek a solution, and, if necessary, impose sanctions if it is proven that consumers' rights have been violated.
To effectively file a complaint, it is important to gather the necessary information, such as the name of the establishment, details of the affected product or service, and evidence supporting the report, such as purchase receipts or screenshots of the offers.
Profeco has service modules throughout the country, including Mexico City, where consumers can receive personalized assistance to resolve issues related to prices, promotions, or purchased products. When filing the complaint, the aim is to reach a reconciliation between the consumer and the establishment, ensuring respect for consumer rights.
If you are not in Mexico City, you can locate the nearest Profeco module in the state where you reside, following the same steps explained in Publimetro México. Profeco is present nationwide to ensure that consumers' rights are respected, regardless of geographic location.
In summary, during El Buen Fin, if you experience problems with prices, misleading offers, or other issues with your purchases, you can go to Profeco to file your complaint and seek an effective solution to your claims.
