Amid different conflicting situations between users and drivers of transportation applications, numerous reports related to alleged cases of harassment, poor service, and inappropriate behavior have been reported. On the other hand, drivers have also pointed out problematic attitudes from users, such as mistreatment of vehicles, unreasonable demands, or even verbal assaults.
In response to this issue, Uber has launched a new feature that allows drivers to block passengers with whom they have had bad experiences, ensuring that they will not coincide again in future ride requests. This option, available since this week, allows them to block users based on the rating they assign at the end of the trip.
According to Uber's official statement, drivers will be able to automatically block a passenger if they assign a 1-star rating, preventing that user from requesting a new ride with the same driver. In the case of receiving a rating of 2 or 3 stars, the driver can manually activate the option to block future assignments with that passenger.
Recommendations for receiving a better rating include not mistreating the vehicle, keeping the car clean, being ready when the driver arrives at the destination, adhering to traffic regulations, and avoiding inappropriate comments or personal questions that may be considered disrespectful.
Cecilia Román, Uber's safety communication manager, mentioned that this new feature aims to promote kindness and respect during rides, prioritizing the safety and well-being of all users. Additionally, the platform also allows drivers to filter ride requests based on a minimum rating, a parameter that can be adjusted as deemed necessary.
With this new policy, the aim is to promote appropriate and respectful behavior from passengers to avoid blockings and ensure a safe and positive environment for all involved in the transportation service.
