Automation and artificial intelligence are causing a revolution in the restaurant industry worldwide. Monterrey is one of the cities that has joined this trend, implementing these technologies in its establishments. Restaurants from various parts of the world are using robots to optimize their processes, reduce operating costs, and improve customer experience.
During a trip to California, a visit was made to a restaurant in Santa Ana where automation was key to the customer experience. A robot was responsible for delivering the food to the table once the order was placed, while human staff intervened only at specific moments to check on the service. This combination of technology with personalized attention proved to enhance efficiency without sacrificing warmth in interaction.
In Monterrey, a visit was made to a Japanese restaurant where technology was also present, with the difference that the robot in this case was not in operation. Despite this, the experience was enriched by the presence of a hostess who provided a more personalized service, offering dishes that were not available on the sushi belt. This contrast highlighted the importance of effectively integrating technology to improve customer experience.
La Cafetería de Gaby in Monterrey became a pioneer by implementing a robot waiter for food delivery, demonstrating effective use of technology. Other restaurants in the city have also started to adopt this trend, despite the considerable investment it represents. According to experts, the cost of these robots can range from 250,000 to 350,000 Mexican pesos, showing the commitment of businesses in Monterrey to modernize and stand out in a digitized market.
Automation in the restaurant industry aims not only to reduce costs and improve service times but also responds to a global trend where efficiency and technology are fundamental aspects. The author, a graduate in Communication Sciences, has explored topics of technological innovation in Mexico and the United States, particularly in relation to artificial intelligence.
