To modernize its services and facilitate economic growth in the region, Agua y Drenaje de Monterrey is promoting 12 digital procedures designed specifically for the construction of new developments and the opening of businesses. This initiative aims to allow interested parties to handle their requests from start to finish without needing to visit offices in person. Through the state platform NLínea, users can manage key processes remotely. Among the standout procedures for the real estate and commercial sectors are: Feasibility Opinions: Issuance of opinions for water supply, sanitary sewer, stormwater, and treated wastewater connections. Projects and Agreements: Development of projects for new developments, formalization of contribution agreements, and infrastructure review. Contracting and Control: Contracting of commercial and industrial services, as well as control of discharges and use of treated wastewater. Efficiency and cutting-edge technology The transition to a digital environment has made these processes 80% faster and reduced the required paperwork by 30%. One of the most significant advances is the creation of a single file, which allows applicants to submit their information just once, ensuring traceability for each request. To ensure maximum transparency and legal certainty, the state-owned enterprise has integrated blockchain technology into its system. This advanced security measure protects citizen information and guarantees the integrity of issued documents. Interested parties must access the official portal https://nlinea.nl.gob.mx/. Within the catalog, simply enter keywords to locate the desired procedure, where the system will display the requirements, downloadable forms, and specific details for each service. With these actions, Agua y Drenaje de Monterrey reaffirms its commitment to offering efficient service that supports administrative agility in Nuevo León.
