Banregio's CEO, Alonso Rivero Zambrano, emphasized that the bank's priority is to simplify its operations as much as possible for the benefit of customers, who have already perceived this philosophy. Over the last 15 years, the overdue loan portfolio has remained below 2.1%, a percentage that did not exceed 1.8% even during the crisis triggered by the pandemic.
The group's focus is on serving clients with a solid financial history, independent of government contracts, and oriented towards conducting prudent business rather than risky bets. The strategy targets a type of client that is low-leveraged, financially knowledgeable, and seeking stable growth.
Alonso Rivero also highlighted that one of the fundamental challenges in the banking sector is the constant evolution of the regulatory environment. In light of this reality, the key lies in innovating to comply with new regulations without compromising the customer experience. Despite the difficulties, both Banregio and HEY Banco have managed to establish themselves as facilitating entities in accessing comprehensive financial solutions.
In this regard, Rivero Zambrano stated that Banregio's capitalization level is strong and the bank's portfolio is adequately managed based on the risks undertaken. The institution maintains a conservative view regarding its growth, allowing it to operate steadily in an environment characterized by constant challenges in regulatory terms.
