In Monterrey, restaurants have started to introduce robots into their operations, raising the question of whether this is a revolution in the sector or just a temporary strategy to attract customers. Automation in the food service industry has experienced notable growth, especially in customer service and process optimization.
Diana Chávez, from Business Development at ServiBot, shared in an interview with El Financiero Monterrey that restaurants and hotels have been the main drivers of the adoption of this technology in the region. Initially, owners see robots as an attractive way to generate publicity and capture customer attention; however, over time, they discover their operational efficiency.
A representative case of this phenomenon is the restaurant Montejo Home Grill, located in San Pedro Garza García, where a BellaBot Pro takes care of delivering dishes and drinks. This robot, also designed with a screen for interactive advertising, has been able to serve up to 40 percent of the dishes in a venue with five waiters. This optimization not only reduces costs but also enhances the customer experience.
The prices of service robots range from $8,500 to $16,500, and although the initial investment may seem high, it is estimated that the return on investment usually occurs in approximately a year. In particular, delivery robots like the BellaBot Pro and the KettyBot Pro have been the most demanded in the HORECA sector, thanks to their ability to improve customer service and streamline service times.
Additionally, cleaning robots, such as the CC1 and MT1, are gaining relevance in companies looking to maintain high hygiene standards while reducing operational costs. Diana Chávez emphasized that these robots not only alleviate the workload of staff but also generate savings on consumables and improve the operational efficiency of any business.
