On Tuesday, May 6 at noon, Downdetector recorded 897 reports from users experiencing problems with Telcel. Among the complaints was the inability to make calls or use mobile data. Despite this, Telcel has not officially communicated the cause of these failures in their service.
In the absence of a public statement, customer service has been responding to affected users, providing personalized advice through social media. Despite the company's attempts to contact users, no detailed information has been offered about the situation affecting them.
On the other hand, Telcel users have expressed their difficulties in making calls or sending messages that same Tuesday. Through the Downdetector platform, an increase in reports of problems with the telecommunications company's service was noted. Although some users have shared their experiences on social media, the company has not disclosed the causes of the network malfunction.
